As many as 90% of businesses have reported that they are experiencing challenges with sales (customer) order processing.
Due to its heavy correlation with customer satisfaction, the importance of optimizing the sales order cycle should not be overlooked .
But how can you determine that your business actually needs a solution to improve your sales order process?
Several industries can be highlighted as those where a remedy would be highly recommended. If you are a company in manufacturing, distribution, retail, financial services or other high-volume industries with orders that contain multiple line-items, then you should be seriously considering a solution.
Even if your business is not in the list above, we have identified a few critical ‘pain-areas’ that indicate you could be in need of a sales order handling fix. These include:
High occurrence of errors
Environments with high order volumes are prone to errors. Moreover, where orders often have multiple line-items and where manual processing is the norm, the frequency of these errors can be alarming. If you’re noticing that mistakes in your sales orders are causing issues, then automation is likely suitable for you. Problems in this stage of the cycle can seriously undermine the relationship with your customer.
Lengthy sales order cycle
According to the various studies, it can take as long as 51 hours to process a single sales order. This daunting figure should be a strong enough indicator that a more efficient way of handling these customer orders needs to be employed in your company.
Overdue and inaccurate sales orders
Various issues can cause customer dissatisfaction, but if overdue or inaccurate orders are happening repeatedly, then it’s a huge pointer to the vulnerability of your sales order process. In addition to that, if your customers are experiencing inconsistency in several sales order channels, then you can consider yourself to be a good candidate for an upgraded system. Not only will it help you optimize your sales cycle, but it will also keep it consistent.
Order information and enquiries
Another area where automation can provide significant benefits is through easy accessibility of customer order information. This can equip your customer service team to provide more accurate and real-time information to clients without going through the cumbersome pains and workloads of extracting information.
Unclear and foggy overview of your sales and their status
If you find it challenging to get a quick snapshot of all your orders and the stage they are in, then you certainly belong to that large pool of businesses that need customer order automation. A good solution makes it really easy for your analytics department to systematically access and organize your sales order data to help make wise and timely decisions.
Manvendra Blogs 